Customer Service Technical Support

Customer Service Technical Support Duties & Responsibilities

• Analyze reports and data to improve the customer experience from a support and customer services perspective.
• Handle new customer calls and provide product information including pricing, features and benefits
• Educates customer on device features
• Develop and coach support and customer service associates to deliver an exceptional customer experience and achieve high performance metrics
• Identify knowledge gaps with products, support processes, customer engagement, and call and ticket management
• Identify growth opportunities and strategies to enhance the customer experience and provide value
• Customer care and conflict resolution on escalations
• Identify and implement new tools, systems, processes, and metrics to implement forcontinual improvement of the support team and customer service experience

Qualification Required:
Preferably B.tech or Diploma (Engineering)
Experience: 1- 5 yrs in technical support